Confidentiality

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.

Model Publication Scheme - further information

Comments & Complaints

At Gnosall we aim to provide patients with a high quality Service. If you have any comments on how we can improve the services we provide, or if you are unhappy with any aspect of our care, please contact Nicola Greaves (Practice Manager) or one of the Partners.

If you wish to make a complaint please contact the Practice Manager.

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

Training Practice

Gnosall Surgery is a training practice and as such it provides a variety of training to people in the medical profession including:

• Vocational training for doctors who are seeking to become General Practitioners.
• Primary care training / education for qualified doctors in their foundation years. These doctors may be placed with the practice for between 4 and 12 months.
• Medical students from Keele University.

Drs Greaves, Mulligan & Cooner provide training supervision.